All members of a health care organization—front-line staff members, clinicians, and administrators—play a crucial role in offering an inclusive, affirming experience for all people, including those with non-binary gender identities. Everyone, no matter their gender identity or expression, appreciates friendly, courteous, and effective care. In addition, non-binary people, who have gender identities other than male or female, have unique needs when interacting with the health care system. Non-binary people face numerous health disparities as well as stigma, discrimination, and a lack of access to quality care. However, you do not need to specialize in non-binary health care to give your non-binary patients an affirming experience.
Learning Resources — Organizational Change
Building Patient-Centered Medical Homes for Lesbian, Gay, Bisexual, and Transgender Patients and Families
While expanding access to health insurance coverage through the Affordable Care Act has been vital to millions of previously uninsured Americans, moving U.S. health care away from fee-for-service, volume-driven payments to payments based on value and outcomes will be a much more challenging transformation. For health centers and other health care providers, one commonly used model for practice transformation is the patient-centered medical home (PCMH). The PCMH model transforms how primary care is coordinated and delivered by emphasizing comprehensive, team-based care that places the patient at the center. When implemented successfully, the PCMH model leads to higher quality care at a lower cost, improving both the patients’ and providers’ experience of care.
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- Organizational Change
Providing Inclusive Services and Care for LGBT People: A Guide for Health Care Staff
Providing Inclusive Services and Care for LGBT People has been developed to help all members of the health care team provide an inclusive and affirmative environment for all clients, with a focus on lesbian, gay, bisexual, and transgender (LGBT) people.
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- Organizational Change
Taking Routine Histories of Sexual Health: A System-Wide Approach for Health Centers
The National Association of Community Health Centers and the National LGBT Health Education Center
To support health centers as they endeavor to better integrate sexual health into patient-centered care, we collaborated with the National Association of Community Health Centers (NACHC) to create Taking Routine Histories of Sexual Health: A System-Wide Approach for Health Centers (Toolkit).
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- Organizational Change
Las necesidades de las personas LGBT en los Centros de Salud Lo que la Junta Directiva necesita saber
The National Association of Community Health Centers and the National LGBT Health Education Center
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- Organizational Change
Do Ask, Do Tell Series: Youth Poster
This poster was developed as a companion to the Do Ask, Do Tell: Talking to your health care provider about being LGBTQ brochure for youth and adolescents. The poster can be displayed in exam rooms, waiting areas, and other areas of health centers and healthcare organizations to let patients know that the organization provides a welcoming, inclusive environment of care. There is space on the poster to add your organization's logo.
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- Organizational Change
- Patient Education Materials
Do Ask, Do Tell Series: Poster
This poster was developed as a companion to the Do Ask, Do Tell: Talking to your health care provider about being LGBT brochure. The poster can be displayed in exam rooms, waiting areas, and other areas of health centers and healthcare organizations to let patients know that the organization provides a welcoming, inclusive environment of care. There is space on the poster to add your organization's logo.
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- Organizational Change
- Patient Education Materials
Do Ask, Do Tell: Talking to your provider about being LGBT
Lesbian, Gay, Bisexual and Transgender (LGBT) people routinely face stigma and barriers to health care. Do Ask, Do Tell: Talking to your health care provider about being LGBT was developed to empower LGBT patients to "come out" to health care providers. Being open and honest about sexuality and gender identity is important for improving individual health and allowing providers to deliver culturally responsive, cost-effective, patient-centered care. There is space on the brochure to add your organization's logo.
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- Organizational Change
- Patient Education Materials
Addressing the Needs of LGBT People in Community Health Centers: What the Governing Board Needs to Know
This two-page brochure offers a brief overview of LGBT people and their health needs written specifically for governing board members of community health centers. Action steps for change are also included.
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- Organizational Change
Emergency Preparedness and Lesbian, Gay, Bisexual & Transgender (LGBT) People: What Health Centers Need to Know
Health centers often serve as a key resource during a natural disaster or other public health emergency. Before an emergency strikes, it is important for health centers to consider the unique needs and circumstances of vulnerable populations, including LGBT individuals and families in the community.
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- Organizational Change
